REFUND + SHIPPING POLICY

RETURNS 

ALL SALES ARE FINAL. Ella Morello (Ello LLC) does not issue refunds or accept returns. We do offer exchanges for damaged or defective goods, please contact us within 7 days from the date of delivery at connect@ellamorello.com

Additional non-returnable items include:

*Readings

*Private Sessions
*Online classes
*Opened Tarot decks 
*Any item witch is not in its original condition, is damaged or has missing parts for reasons not due to our error.

 

ONLINE WORKSHOPS

Money-Back Guarantee

For the sale of certain online workshops, the Company provides a money-back guarantee. That money-back guarantee is governed by the following terms, except to the extent that the terms of a specific product or service provide otherwise.

With respect to any purchase, you must request your money back within 1 day of the FIRST zoom class. You may request your money back by emailing connect@ellamorello.com. That email must contain information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase. You are not required to submit any proof that you have completed any work or meet any other requirements.

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.

If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms of Use or any other agreement. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.

EXCHANGES 

Merchandise that has been worn, used, altered, damaged (outside of during shipping) or not in its original packaging will not be accepted.

 

We only replace items if they are defective or damaged during shipping. If you need to exchange it for the same item, send us an email at connect@ellamorello.com to initiate the exchange. Ella Morello is not responsible for shipping fees on exchanges.

 

SHIPPING

PROCESSING TIME

Orders are processed Monday through Friday, excluding holidays and after payment has been confirmed. Orders received after 12:00 PM PST will be processed on the following business day. All orders received after 12:00 PM PST on a Friday or on the weekend will be processed on the next business day. 

 

Processing time is 5 business days. Processing time for orders placed during Promotions, Sales or Holidays  may take up to 5 additional business days. Once your order is complete and a shipping label has been created, an email confirmation will be sent with the tracking details to the email used to place your order.

DOMESTIC SHIPPING TERMS AND CONDITIONS

SHIPPING POLICY

Ella Morello ships to all 50 states. USPS & UPS are our main shipping carriers within the United States. Ella Morello will determine the best shipping carrier for you, depending on your order and shipping location. It is the responsibility of the consumer to ensure accurate information is being entered at checkout. Ella Morello should not be held accountable for packages that have incomplete, wrong or insufficient addresses provided to us by our customers. It is the sole responsibility of the customer to provide us with a safe shipping address. Ella Morello is not responsible for stolen or lost packages.

In the event your order is returned to us due to incomplete, insufficient, or wrong address entered during checkout or the recipient not picking up their package at their local US Post Office, or any other circumstances out of Ella Morello's  control, the cost to re-ship your package will be at the expense of the buyer. If you prefer to have a refund issued instead of a re-ship, we will issue a refund for the items purchased plus any applicable sales tax to your original form of payment. Original shipping and insurance fees paid are non-refundable.


Please contact USPS or UPS directly with any issues with delayed, lost in transit, or stolen packages. The carrier is responsible for any items damaged while in their care and Ella Morello will not accept returns for damaged items by the carrier. Delivery issues are the sole responsibility of the carrier. Customers should file a claim directly with the carrier.